Returns and Refunds

Lifetime Warranty

Our Simulated Diamonds are guaranteed to retain their flawless beauty, colour and brilliance forever and this lifetime guarantee is our promise to you. We offer a full Lifetime Warranty against defects in manufacturing. If your jewelry ever needs repair or exchange due to a manufacturing defect, we will repair or exchange the item Free of Charge.

Easy Returns/Refunds - Full 100 Day Money Back Guarantee

You can return any item for a full and unconditional refund within 100 days of purchase if the item is unused with the original tags still attached; and in the original packaging which must be in the original condition.

You can initiate a return for any reason, such as a change of mind, a faulty item, or a wrong item received.

Can I return Sale/Clearance items?

Yes, you can return any sale or clearance items for a full refund as per our 100 Day Money Back Guarantee.

How do I return/refund my purchase?

Very easy! Just contact our friendly staff at to initiate a return. You’ll need to provide your order number, contact details and reason for return/refund.